Koçtaş Sent Me a Damaged Kitchen Cabinet and Has Not Resolved the Issue for 21 Days

Arif

On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as "we are prioritizing it" or "we are marking it as urgent," but no concrete solution was provided during this time. My issue remains unresolved, causing me significant inconvenience and dissatisfaction. As a customer, I find it unacceptable that the damage caused during delivery has been left unaddressed for such a long period. I regret to say that this situation does not reflect well on a company as established as Koçtaş. I request an immediate resolution, including replacing the damaged item with a new one and providing me with a clear update on the situation. If my issue is not resolved, I will pursue my rights through the relevant consumer courts and the Consumer Arbitration Board.

Progress

December 30, 2024 3:33 pm

Hello,

I was previously informed that the feedback I provided was forwarded to your authorized team and that a follow-up process was initiated. However, despite this notification, no one has contacted me yet, and the issue has not been resolved. Additionally, I am unable to find a contact person when I call. I kindly request that this grievance be addressed as soon as possible and that a clear timeframe be provided. The kitchen cabinet I ordered from Koçtaş on 15.11.2024 arrived on 04.12.2024 with the countertop damaged. Since that day, as of 25.12.2024, I have contacted Koçtaş multiple times over the course of 21 days to resolve the issue.

Each time, I was brushed off with phrases like "we are giving priority" and "we are indicating urgency," but no concrete solution has been produced during this process. Not only has my grievance not been addressed, but I have also experienced repeated time loss and great dissatisfaction.

As a customer, I find it unacceptable that the damage in product delivery has been left unresolved for such a long time. I regret to state that the grievance I experienced throughout this process does not befit a large company like Koçtaş.

I demand that this situation be resolved immediately, that the damaged product be replaced with a new one, and that an explanatory response be provided to me. If my issue is not resolved, I would like to state that I will seek my rights before the relevant consumer courts and the Consumer Arbitration Committee.

Arif

Hello, I was informed that the feedback I previously provided was forwarded to your authorized team and that the follow-up process had been initiated. However, despite this feedback, no one has contacted me yet, and the issue has not been resolved. Additionally, I cannot find a contact person when I call. I kindly request that this grievance be addressed as soon as possible and that a clear timeframe be provided.

Arif

On 16.11.2024, the kitchen cabinet I bought from Koçtaş was delivered with a damaged countertop on 04.12.2024. Today is 05.01.25, and despite calling numerous times over the past 50 days, there has been no solution. I have been stalled with phrases like 'We are giving it priority.' I request that my grievance be addressed and the damaged product be replaced with a new one. Still, no one is getting back to me. This is a very bad situation, and I will report you everywhere, and even if this situation is resolved, I will not recommend you to anyone due to your inability to solve problems and your delays in the process. It's a shame.