I bought a door handle from the Koçtaş app. When I saw that it was not suitable for my doors, I returned it a few days later and shipped it. The cargo reached the seller the next day, that is, on 06/07/2024. Then, two weeks passed, no sound from Koçtaş. I called, they said they received your request. A week passed. I called constantly, the same answer. It is now 07/28/2024, still no sound. Moreover, the customer representatives spoke to me in a derogatory manner and practically made fun of my complaint. I was victimized. I was victimized with the product that has been in the return process for exactly 22 days, and I am still being victimized. And not only did they never offer a solution, they also raised their voices and talked to me. I have many complaints about Koçtaş customer representatives and Koçtaş!
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
As someone who has experienced issues with Koçtaş online shopping, I am deeply regretting my decision to make a purchase. For my order number 1052866926, I waited 15 days for the product. Then, the delivery company they work with called me and said, "We have brought the product; please come to the e...
I purchased a mug from Koçtaş, but the color of the item I received was completely different from the product images shown on the website. Because of this discrepancy, I requested a return. However, the seller initially refused, claiming that the product matched the images. I strongly disagreed and ...
On May 27, 2024, I bought a 3-piece built-in appliance set from Koçtaş. The seller, Salvani Ankastre, mentioned that the product was shipped the next day and my payment was successfully processed. Unfortunately, I didn't receive an invoice from Koçtaş, and their app's links were not working properly...
I bought a kitchen cabinet from Koçtaş Ordu store. Since it was not available in the store, they ordered from the system and said it would be delivered to my address. The countertop of the cabinet I ordered is cream colored. The countertop sent to me is in the shape of brown chipboard furniture. The...
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