The assembly team arrived on 06.02.2025 to install the kitchen cabinet with order number 1065392914, which I purchased from Koçtaş's website on 28.01.2025, but they left without completing the assembly of the bottle holder section due to a missing part. Despite registering the issue with Koçtaş and a month passing since the unfinished assembly, no one has contacted us. We have made several attempts to follow up with customer service, but each time we were told that our request was still being processed. It is disappointing to experience such a lack of communication from a well-known brand. We expected a prompt and professional response, but instead, we feel ignored. We request a resolution to our grievance; otherwise, we will pursue legal action.
On November 15, 2024, I ordered a kitchen cabinet from Koçtaş, which was delivered to me on December 4, 2024, with the countertop damaged. Since that day, as of December 25, 2024, I have repeatedly contacted Koçtaş over 21 days to resolve the issue. Each time, I was met with vague responses such as ...
On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installati...
I ordered a pantry cabinet from Koçtaş online, but it was delivered late. When the package arrived, there was no assembly diagram inside! I managed to assemble the product somehow, but there are issues with the shelves that need to be attached to the door. The marked positions do not align, and the ...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
On 16 August 2025, I ordered a Ferniso Furniture Wardrobe (Product Code: 5000691086) from Koçtaş. I also purchased an assembly service from Koçtaş to go with the product. I ordered the product online for my 80-year-old parents' home. The product was delivered on 22 August 2025. On 27 August 2025, th...
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