I purchased a Pegasus Airlines ticket for the Sofia–Istanbul flight through Kiwi.com for approximately €61, and I paid with my credit card. I later canceled the ticket directly through Pegasus, and Pegasus clearly stated in an online chat that the refund amount had been sent to Kiwi.com.
At this point, Pegasus only provides confirmation of the refund through the online chat conversation and does not issue an official letterhead document in A4 format. However, Kiwi.com is specifically requesting a Pegasus-branded, official A4 document as proof; otherwise, they say they will not process my refund. Pegasus says, “We issued the refund,” while Kiwi.com says, “We will not pay without an official document,” and they continue shifting responsibility to each other, leaving me stuck in the middle.
Because both parties are passing the responsibility back and forth, I have been unable to recover the ticket amount I paid, even after several months, and I feel directly harmed and misled. I demand that Kiwi.com accept the refund already issued by Pegasus and return the payment to me without requiring impossible documentation, and that this matter be resolved urgently.
About two days ago, I purchased a Pegasus flight ticket dated February 6, 2026, through Kiwi.com using my credit card. After completing the purchase, I received a confirmation email stating that my ticket had been approved. However, when I logged into the system to check in, I was informed that my ...
I booked round-trip tickets for my daughter and her mother through Skyscanner, which directed me to Kiwi.com. I paid for a departure flight with Pegasus Airlines and a return flight with SunExpress. However, when I called Pegasus to confirm, I was informed that they had no record of this flight. Sun...
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
On January 17, 2026, I purchased two connecting flight tickets through Kiwi.com. Our flight was scheduled for January 22, 2026, at 5:45 PM. On the morning of January 22 at 7:43 AM, just hours before departure, I canceled my tickets and requested a refund. After the cancellation, Kiwi representative...
On October 21, 2025, I purchased a ticket through Kiwi.com for my flight from İzmir Adnan Menderes Airport to Istanbul Sabiha Gökçen Airport with Pegasus Airlines. My reservation number is 690365951, and my carrier PNR code is 1DE838. I later canceled my flight, and Pegasus processed the refund to ...
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