I purchased a Phuket–Dubai one-way flight ticket through Kiwi.com for a total of $240. My flight was scheduled for January 1, 2026, flying with Sichuan Airlines from Phuket to Dubai with a layover in Chengdu.
I canceled this ticket through the system on November 25, 2025, and at the same time I submitted a refund request. On the screen, I saw a message stating that my request had been received and forwarded to the airlines. However, even though a long time has passed, I have not received any update, and no refund has appeared on my credit card.
I am requesting that the full $240 be refunded to my credit card immediately and in full. I also want a written, detailed explanation of the cancellation and refund process due to the negative experience I’ve had. Because of this issue, I do not want to use Kiwi.com again. I request that my situation be resolved urgently, and if the payment is not refunded to me as soon as possible, I want to state that I will pursue legal action and, if necessary, file a formal criminal complaint.
I purchased a flight ticket for the December 21 d7605 Istanbul–Kuala Lumpur flight in August, paying $232 in a single credit card charge. Due to a change in my travel plans, I submitted a cancellation request through Kiwi.com on October 3, approximately 2.5 months in advance. I received an email con...
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
I booked a flight ticket through Kiwi.com for a trip on 8 November 2025 on flight AF7330, on the Athens–Paris–Marseille route. Due to a conflict in my work schedule, I had to cancel this trip, and I requested a refund. The total amount I paid for the ticket was more than 300 euros. Since my cancella...
On August 27, 2025, I canceled my Pegasus flight ticket with reservation number 15tub8. At the time of cancellation, I was assured that the full amount would be refunded without deductions. Since then, I have contacted Pegasus customer service multiple times. Each time, I was told that the refund h...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
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