I booked a one-way flight from Koh Samui to Bangkok with Bangkok Airways for March 28th through Kiwi.com, without creating an account. I completed the payment with my Mastercard on November 29th, and a total of 467 CAD was charged, but I have not received any booking confirmation by email. Because I do not have a booking number or an account, I am unable to reach Kiwi.com customer service, as their system requires one of these to provide support. This leaves me without any proof of my reservation, even though the payment has been taken from my card. I request that Kiwi.com urgently locate my reservation based on my payment details and send the full booking confirmation, including my itinerary and ticket details, to my email address so that I can be certain my flight is properly booked.
I booked a flight via kiwi.com as a guest from Ubon Ratchathani to Suvarnabhumi Bangkok today around 11:20 am. The website charged my debit card for the flight, but then it stated that the booking was not successful due to card issues. I am now requesting a refund for the payment since the booking d...
For my flight scheduled on September 22, 2025, I purchased a ticket through Kiwi.com and later canceled the flight. Pegasus Airlines confirmed that the refund of about $36 USD had already been processed and sent to Kiwi.com. However, I have been unable to reach anyone at Kiwi.com to receive my refu...
On April 12, 2025, I attempted to book a flight from Belgrade to Tivat through Kiwi.com. However, the website displayed a payment error during the checkout process, and I was never issued a ticket or confirmation. Despite this, ₺114.12 was still withdrawn from my TEB credit card. I immediately cont...
I booked a multi-leg flight to Europe through Kiwi.com, and my credit card was charged right away. However, the tickets were never issued, and all my reservations were canceled without explanation. I’ve been trying to resolve this for over a week now, but I’m stuck in a frustrating loop between Kiwi...
On August 27, 2025, I canceled my Pegasus flight ticket with reservation number 15tub8. At the time of cancellation, I was assured that the full amount would be refunded without deductions. Since then, I have contacted Pegasus customer service multiple times. Each time, I was told that the refund h...
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