I used the Maxi Mood Color mascara I bought from Kiko store on July 16, 2025, three times. The first time I used it, I experienced severe itching and white, crusty eyes. Unsure, I took a break and tried again, but the same allergic reactions recurred. I've never used the product in any other way, no...
A few months ago, I purchased a makeup bag from the Kiko Milano Marmara Park store. Despite using it very gently and carefully, the zipper broke on its own. I always use my products with care, so experiencing such a defect in such a short time was extremely disappointing. For reference, my customer...
I received a full-size Kiko Milano makeup bag as a gift and started using it less than a month ago. Unfortunately, before I even had the chance to use it properly, the zipper tore off completely. The inner tag of the bag shows the code 24122. I have always trusted Kiko Milano’s product quality and s...
On July 31, 2025, I purchased the Kiko Milano Unlimited Blush 06 through the brand’s official seller on N11 (Order No: 208939526538). After about a month of use, I noticed that the packaging started peeling. I first observed this issue just three days ago, and I am very disappointed that a product f...
On September 2, 2025, I purchased a lipstick from the Kiko Milano Unlimited series at your Kanyon branch. During the very first use, I noticed the lipstick was loose inside the tube, and by the evening when I tried to apply it again, it completely broke off from the base, making it unusable. This ha...
On June 28, I placed an order worth ₺2,868 through the Kiko mobile app. My package was handed over to an unreliable shipping company called Kolay Gelsin, which I had never heard of before. The original estimated delivery date was July 4. Since I wouldn’t be at the listed address on that date, I requ...
As someone who regularly shops at the Kiko store in Akbatı, I’m extremely disappointed with the treatment I received during my visit on July 15, 2025. A stand associate named E** E***** displayed a seriously unprofessional attitude that left me completely frustrated. Her tone, communication style, a...
About a month and a half ago, I purchased a face powder from Kiko, and I have been deeply disappointed with the results. No matter which products I use underneath or how I apply it, the powder makes my skin look bumpy and uneven. It leaves a textured, patchy appearance that looks far from smooth or ...
I placed an order directly through Kiko Milano’s official website thinking it would be safer and smoother than using third-party retailers. Unfortunately, I couldn’t have been more wrong. The shipping process was an absolute nightmare. Despite never receiving my package, the courier marked it as “de...
For the past two days, I’ve been trying to add items to my cart through the Kiko Milano mobile app, but every attempt has failed due to constant error messages. Each time I try to add a product, a warning pops up saying there's an issue, and the item doesn’t go into the cart. This technical error h...
Some time ago, I purchased a lipstick from a Kiko store and also gifted the same product to a friend. During the first use, neither of us encountered any issues. However, after several uses, both products began emitting a strong, unpleasant plastic or chemical odor. Over time, this smell became more...
On June 27, 2025, I placed an order on Kiko Milano with Order Number: 2958863390419552. Despite the brand’s clear promise of delivery within 1-3 business days, as of today, 3 full days later, my order has still not been shipped. This delay is unacceptable and contradicts the delivery commitment stat...
A short while ago, I placed an order for a Kiko Milano eyeshadow palette, intending to purchase the 101-numbered palette. However, after completing my purchase, I noticed that the 102-numbered palette was mistakenly added to my order. I immediately tried to contact customer service to correct this e...
Yesterday, while shopping on the Kiko Milano website, I tried to build my cart using the ₺300 discount on purchases over ₺1000 and the first-time buyer 10% discount. However, the website encountered multiple technical errors. After adding products to my cart, the site crashed, and my entire cart was...
I recently created a membership on the Kiko Milano app to place my first order. According to the promotion, I was supposed to receive a 10% discount on my first purchase. However, when I tried to apply the discount, the app did not recognize the offer and failed to activate the coupon on my order. ...
I recently purchased a face and body highlighter from Kiko Milano. While I was at the store, one of the sales associates helped me choose the right shade. After trying them, we agreed on shade 01, and she asked her colleague to hand it to her. I trusted the staff and didn’t double-check the product ...
Kiko Milano claims to offer birthday discount codes to customers, but I never received mine. My birthday week is almost over, and the code still hasn’t been sent or activated. I’ve been patiently checking my messages and emails, but nothing has arrived. It’s incredibly disappointing, especially sinc...
I returned my Kiko Milano order on June 11, and the courier service confirmed that the package was successfully delivered back to them. However, it has now been over two weeks and I still haven’t received my refund. What’s worse is that I haven’t received any SMS or email notifications regarding the...
I placed an order through the Kiko Milano app, and it still hasn’t been shipped. There’s absolutely no update or estimated delivery time. I’ve checked the app repeatedly, but there’s no tracking number or even a status update. It feels like this entire process is designed to keep customers in the da...
I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...
I recently purchased a Kiko Milano pressed powder, expecting high quality for the price I paid. However, I am extremely disappointed with the product’s performance. No matter how many times I try, the powder does not transfer to my sponge or brush—it’s like the product is sealed shut. Am I supposed ...
I recently visited a Kiko Milano store specifically looking for a long-lasting lipstick. I clearly told the sales associate that high staying power was my top priority. Without hesitation, they recommended the Kiko Unlimited Stylo lipstick, claiming it would last up to 10 hours. Based on that assura...
I placed an order on the Kiko Milano official website, but soon realized I forgot to include an item. I tried to cancel the order before it was shipped so I could reorder everything correctly—but to my surprise, there is no cancellation option available anywhere on the site. This is extremely frust...
