I purchased an eyeshadow from Kiko Milano, but when it arrived, the product was already hardened and unusable. It had an odd, clumped texture—clearly not in proper condition for application. I spent a significant amount of money expecting a quality item, but what I received was defective from the start.
I reached out to their Instagram support, hoping for a resolution, but no one responded. It’s incredibly disappointing that such a reputable, global brand won’t even acknowledge customer concerns.
This was a product I never even got to use, and it’s frustrating to feel ignored after paying for something faulty. Kiko Milano needs to stand behind its products and address quality issues seriously. I expected far better service and accountability.
I ordered a stick highlighter from Kiko Milano’s website, but the twist mechanism doesn’t work, making the product completely unusable. I reached out to customer service three times, explaining the issue and even sent them a video as requested. Each time, they assured me that someone would contact ...
I purchased an eyeshadow palette from Kiko Milano, and I’m extremely disappointed with the quality. The shimmery shade located at the bottom left corner of the palette keeps crumbling and falling apart on its own—even though I’ve never touched or used that specific color. Every time I open the case,...
I spent a significant amount of money on a Kiko Milano lipstick, expecting a high-quality product. What I got instead was a sticky, unusable mess that felt off from the first application—as if the formula had gone bad. I immediately contacted customer service to request a return, only to receive an ...
I purchased an eyeshadow stick from Kiko Milano’s website, and it broke almost immediately. Not only that, but it’s impossible to blend on my eyelids—it actually removes any makeup underneath. Even when applied over concealer, it doesn’t spread properly. You can’t adjust it with your fingers or a br...
I recently purchased a Kiko Milano makeup bag, and it completely fell apart after just one use. The stitching came undone, and the zipper broke, leaving me extremely disappointed. I had really liked the design and was excited to use it, but unfortunately, it turned out to be a huge letdown. I’ve tri...
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