Very poor service & operation management. "Being victimized with our money" will probably summarize my experiences accurately. My first sofa order (order no: 211607231628246) from IKEA's online store was delayed for a week, despite the payment being taken, with the excuse of the item being out of stock. Even though they assured me that it would arrive in "3-4 days," the sofa never came into stock. As a result, I canceled the order for that sofa and placed an order for a different one that appeared to be in stock on the website. However, this sofa arrived at my home "damaged." I returned the sofa without accepting the delivery and, after 3 days, the shipping company brought the same damaged sofa again, claiming it was a new delivery. I returned it again, and despite all my efforts over a period of 3 weeks, I still don't have a sofa at home. Throughout this process, IKEA's lack of communication, incompetence, and indifference toward customer satisfaction was evident, and experiencing it firsthand made me seriously angry. The call center employees were unable to assist with any issue, no prompt solution was provided, and reaching a responsible person when facing a problem was impossible, adding to my frustration. It's truly the worst company I have come across in terms of operations and customer satisfaction in recent times. I can't comprehend how such a global company can be so incapable and unresponsive. My advice would be not to order anything from their online store."
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
Even though the product I bought from the internet was sent broken, no solution is offered in any way. They have a so-called 2 year warranty. I've been calling for days, I'm writing, only automatic replies are being written. It is a shame for a huge company to waste the nation's labor. I am an extra...
I've been waiting for a product replacement for four months, and IKEA has failed to send me the products. IKEA, in reality, doesn't live up to its reputation as a corporate and reputable brand in the aftermarket. Engaging with their customer service has proven to be a time-consuming and unproductive...
I recently bought an Hemnes model 3-drawer sofa from IKEA Bayrampaşa and the entire experience has been nothing short of mortifying. The salesperson asked me to take the goods from the shelf and deliver them to the transportation department, or pay a 150 TL fee for them to do it instead - obviously,...
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arriv...
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