I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a refund. Horoz sent the items to the main IKEA warehouse. IKEA, on the other hand, asked for a company-issued invoice for the refund, which I gave them. But it's been weeks, and they still haven't given me my money back. The people who work in the call center have no power and can only take notes. There doesn't seem to be a department whose sole job is to deal with problems like these. IKEA has been keeping my money for a month, even though they haven't sent me the products or assembled them. We haven't done anything to solve the problem. It seems like IKEA Turkey is taking advantage of legal loopholes to pay for itself with our money. If shopping at the store went well, you should count yourself lucky. But if you have trouble with an IKEA product or delivery, be prepared to have your patience tested. IKEA Turkey should be embarrassed by how they treat their customers. They should read the online complaints from customers to get a better idea of how bad the problem is. I'm determined to get my money back that was taken from me unfairly, and if I have to, I'll ask our company's legal advisor for help.
IKEA Turkey and Horoz Logistics Disaster! I ordered a product from IKEA Turkey online, and after it was shipped, I was notified by e-mail by IKEA. My products were given to a logistic company called Horoz Logistics. At the expected delivery date, I checked the cargo tracking link and it said the pro...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
We bought a cabinet from IKEA, delivery was scheduled for the 19th. Horoz Lojistik was the company that would make the delivery through Arvato. But although there are about 21 movement records in the cargo tracking detail on the IKEA web, the package has not been brought even once, we have not been ...
As a result of the bookshelf I bought from IKEA arriving broken, I requested an exchange on their website on November 9. However, the logistics company they work with, Horoz Lojistik, is such a terrible company that instead of coming to pick up the bookshelf during this process, they keep giving us ...
For our delivery with the reference number 112003232205186, we paid a shipping fee of 500 TL. However, despite their promise to deliver it yesterday, they did not. Horoz Logistics is handling the delivery, but despite charging for delivery, IKEA is not taking any responsibility. To make matters wors...
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