Broken Tables From IKEA
In one year, I bought a desk from IKEA twice. The first table I purchased arrived damaged, with all three corners severely dented. I couldn't return it because I live in Bingöl and the product is large. If you've ever shopped at IKEA, you know how well they pack. Even the fact that the product arrived damaged was surprising given the packaging. I called, but all I got was a complaint record; they called back and apologized. For the second time, I ordered the same product for my brother. The table was also ripped on both sides and was in poor condition. I created a return; there is no information in the incoming mail about which cargo we will send; the customer representative says he cannot share the cargo information in the same way, and it will arrive by mail. When we asked to take it and return it, they told us that the refund would not be made to the card, but that a Gift Card could be given instead. Of course, the product will first be subjected to expert scrutiny. When we requested a change, we couldn't get the product the same day, but if the appraiser approved, we could go buy it again. Despite IKEA's packaging, I do not believe it is possible for the products to arrive in such fragments. IKEA packs and ships defective products to online customers. This is crystal clear. I've had these issues with the same product twice, and I haven't found any information or convenience that can help me solve them. Neither customer service nor company policies are at a level where they can solve the customer's problem. Instead of ordering from IKEA's online store, go to the store and buy a defective product. You will suffer less damage. Furthermore, in the event of a return, you will not be reimbursed for the shipping fee. You are only entitled to a refund for the product. They then cause the customer to suffer a loss. I intend to sue your company in court.
