I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to the seller to request a refund since the product didn't fit my ears, but they claimed that opening the packaging would make it ineligible for return due to hygiene reasons. But how was I supposed to know if it would fit me without trying it on? I contacted Huawei, and they directed me to their service center, which only handles repairs. Then, when I reached out to Huawei again, they started discussing the history of the earbuds. They mentioned some extensive R&D process before the product was released. So, what's the result? The result is that I'm stuck with a 3600₺ piece of junk. I propose that they take back the faulty product and provide me with a similarly priced alternative that meets my needs. After all, if the product were defective, you would've sent a replacement, so there shouldn't be an issue from your perspective. But as end-users, we are left with products that don't justify the hefty price tags we pay.
I bought Huawei FreeBuds 4 earbuds, and within a year, the sound in the left earbud started diminishing, even fading away completely. Despite not using it constantly, the device is still under warranty. When I contacted customer service, they claimed the earbuds were dirty. I assured them that I reg...
I purchased Huawei FreeBuds SE earbuds two years ago, and after one year, the sound quality started to diminish. I continued using them as best I could, but before the warranty expired, I decided to send them in for repair under the warranty. However, the service center's response was: "It is not co...
I've been having a difficult time with my Huawei FreeBuds 4. The active noise cancellation does not work, and the person on the other end of the phone can hear background noise while I cannot hear them clearly. Despite multiple attempts to explain the problem to the service center, they continue to ...
I'm very dissatisfied with the Huawei wireless earbuds I bought from MediaMarkt. Despite twice sending them to the service center, I have yet to receive a satisfactory solution. The main problem is that they refuse to connect to my phone. The response from the service center has been frustrating, cl...
I rely on a total of 4 Huawei headphones - 2 FreeBuds Pro and 1 FreeBuds Pro 3 - along with a Huawei Free Clip and GT2 Pro watch, aside from my phone. The audio quality surpasses all others on the market. However, my complaints lie with the post-sales support. One of my Huawei FreeBuds Pro earbuds w...
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