I'm very dissatisfied with the Huawei wireless earbuds I bought from MediaMarkt. Despite twice sending them to the service center, I have yet to receive a satisfactory solution. The main problem is that they refuse to connect to my phone. The response from the service center has been frustrating, claiming that the problem is with my phone and recommending that I have it checked. However, I've tried the earbuds on 4-5 different phones and the problem still exists. I have no choice but to request a replacement. It's infuriating when a product fails to perform as expected and the service center fails to provide a meaningful resolution. As a customer, I expect a certain level of dependability and support, which I did not receive in this case. The connectivity issue appears to be inherent in the earbuds, and I hope that this experience prompts Huawei and MediaMarkt to take the necessary action to address this issue.
I purchased the Huawei FreeBuds SE2 on February 14, 2025, after being assured by the seller that the earbuds were fully compatible with both iOS and Android. The product description also stated the same. However, I have been facing serious connectivity issues during phone calls. When I make or rece...
I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to...
I bought a Huawei Watch 5 less than six months ago, and I already regret the purchase. The watch constantly disconnects from my phone if I move even just 5 meters away, and when I come back within range, it doesn’t reconnect automatically. I have to manually pair it again every single time — which d...
I bought a Huawei wireless earphone, and after a while, technical problems began to arise. It refused to connect to my phone, and one of the earbuds was broken. I sent it in for warranty repair, and it took a frustrating month for it to arrive at their service center. They diagnosed it as a motherbo...
I sent my Huawei FreeBuds 4 headphones to the service center because the wireless charging feature wasn't working. Thankfully, the technician attended to it, researched, and provided feedback for each scenario. I learned that the headphones don't actually have wireless charging capability. Before se...
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