I bought Huawei FreeBuds 4 earbuds, and within a year, the sound in the left earbud started diminishing, even fading away completely. Despite not using it constantly, the device is still under warranty. When I contacted customer service, they claimed the earbuds were dirty. I assured them that I regularly clean them with cotton buds, so that couldn't be the case. They insisted I send them to the service center. After 10 days, the service asked for 250 TL to clean the earbuds. A friend bought the same model and they demanded 550 TL from them with the same excuse. The earbuds cost only 200 TL, which is outrageous. I will never buy anything from this brand again. They are fooling people by claiming everything is a user error.
I've been having a difficult time with my Huawei FreeBuds 4. The active noise cancellation does not work, and the person on the other end of the phone can hear background noise while I cannot hear them clearly. Despite multiple attempts to explain the problem to the service center, they continue to ...
I purchased Huawei FreeBuds SE earbuds two years ago, and after one year, the sound quality started to diminish. I continued using them as best I could, but before the warranty expired, I decided to send them in for repair under the warranty. However, the service center's response was: "It is not co...
I have been having a charging problem with my Huawei FreeBuds 3 branded headphones for a long time. Even if I fully charged it, it was completely discharged in 1 or 2 days, even if I did not use it at all. Then I sent it to FixSmart Istanbul service (authorized service) because it has a guarantee. T...
I rely on a total of 4 Huawei headphones - 2 FreeBuds Pro and 1 FreeBuds Pro 3 - along with a Huawei Free Clip and GT2 Pro watch, aside from my phone. The audio quality surpasses all others on the market. However, my complaints lie with the post-sales support. One of my Huawei FreeBuds Pro earbuds w...
I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to...
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