I rely on a total of 4 Huawei headphones - 2 FreeBuds Pro and 1 FreeBuds Pro 3 - along with a Huawei Free Clip and GT2 Pro watch, aside from my phone. The audio quality surpasses all others on the market. However, my complaints lie with the post-sales support. One of my Huawei FreeBuds Pro earbuds went missing, and the company demanded ₺1,199 for a replacement part, while the original price for a complete set was ₺1,499. Moreover, the battery life of my other FreeBuds Pro significantly decreased, but the support team offered no help under warranty and requested ₺1,700 for a replacement part, despite its market value being ₺2,199. Lastly, my FreeBuds Pro 3, bought in October 2023, accidentally went through the wash, and I was informed that repairs could cost around ₺3,500 - ₺4,000. The weak customer support contrasts with Huawei's quality products, leaving me hesitant to invest in replacements.
I bought Huawei FreeBuds 4 earbuds, and within a year, the sound in the left earbud started diminishing, even fading away completely. Despite not using it constantly, the device is still under warranty. When I contacted customer service, they claimed the earbuds were dirty. I assured them that I reg...
I own FreeBuds Pro headphones, and I've had them for around three years. Recently, I noticed a potential battery issue, so I sent the device to your authorized service center for repair, expecting to pay a fee for the service. To my disbelief, the repair fee quoted by your authorized service center ...
I purchased Huawei FreeBuds SE earbuds two years ago, and after one year, the sound quality started to diminish. I continued using them as best I could, but before the warranty expired, I decided to send them in for repair under the warranty. However, the service center's response was: "It is not co...
I've been having a difficult time with my Huawei FreeBuds 4. The active noise cancellation does not work, and the person on the other end of the phone can hear background noise while I cannot hear them clearly. Despite multiple attempts to explain the problem to the service center, they continue to ...
I just lost the earbud tips for my Huawei FreeBuds Pro 3 in Ice Grey, and I was totally taken aback when KVK asked for ₺4,800 for replacements, even though I have loss insurance. This is nearly the total cost of the earbuds, which I bought for ₺5,200. Half a year ago, I forked out ₺400 for the insur...
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