I purchased Huawei FreeBuds SE earbuds two years ago, and after one year, the sound quality started to diminish. I continued using them as best I could, but before the warranty expired, I decided to send them in for repair under the warranty. However, the service center's response was: "It is not covered by the warranty!" They claimed there was dirt and earwax buildup in the earbuds, as if that was unexpected. Moreover, they are demanding ₺2,135 from me, a ₺900 product, to fix the issue.
Huawei is a disappointment. They create problems with warranties and service, and their products break down quickly.
I bought Huawei FreeBuds 4 earbuds, and within a year, the sound in the left earbud started diminishing, even fading away completely. Despite not using it constantly, the device is still under warranty. When I contacted customer service, they claimed the earbuds were dirty. I assured them that I reg...
I have been having a charging problem with my Huawei FreeBuds 3 branded headphones for a long time. Even if I fully charged it, it was completely discharged in 1 or 2 days, even if I did not use it at all. Then I sent it to FixSmart Istanbul service (authorized service) because it has a guarantee. T...
I own FreeBuds Pro headphones, and I've had them for around three years. Recently, I noticed a potential battery issue, so I sent the device to your authorized service center for repair, expecting to pay a fee for the service. To my disbelief, the repair fee quoted by your authorized service center ...
I rely on a total of 4 Huawei headphones - 2 FreeBuds Pro and 1 FreeBuds Pro 3 - along with a Huawei Free Clip and GT2 Pro watch, aside from my phone. The audio quality surpasses all others on the market. However, my complaints lie with the post-sales support. One of my Huawei FreeBuds Pro earbuds w...
I purchased the Huawei FreeBuds 5 earbuds for 3600₺ in installments as an additional item on my Vodafone bill. When the product arrived, I eagerly took it out of the packaging and attempted to use it. However, despite my efforts, I couldn't get the earbuds to fit or stay in my ears. I reached out to...
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