Toward the end of 2023, I purchased an HP 250 G9 723P4EA i7-1255U Notebook computer. However, I did not begin using it until the eighth month. The device had problems starting up and running slowly from the start. We took it to the authorized service center on September 4, 2023, and it's been two months since then. Every week, I get an email saying that "parts under warranty from abroad are awaited." Despite only having used the computer for a few weeks, it has not been replaced because it has been over a month since the billing date. I contacted the authorized service and expressed my dissatisfaction, but received no response or assistance. I was unable to find a solution. Furthermore, there is not a single phone number available for discussion on the HP Turkey website. I'm extremely irritated, upset, and dissatisfied.
I am a customer from Turkey, and I purchased an HP Victus 16 laptop via Hepsiburada (a major Turkish e-commerce platform) on December 16, 2023. Upon arrival, the device was defective from day one due to a motherboard issue and was sent to HP’s technical service. The laptop was replaced with a brand ...
I purchased an HP laptop from HP for ₺14,799 on October 22, 2023. The product arrived defective, showing a "Boot Device Not Found" error. I contacted them on February 2, 2024, and the laptop reached the repair center on February 7, 2024. Despite my entitlement to a replacement within 10 business day...
I entrusted my laptop to HP service for routine maintenance and checks 12 days ago (May 3, 2024). While it was returned the next day under warranty, a tedious and costly process unfolded once the warranty expired. They demanded exorbitant fees of ₺1,250 for maintenance and ₺1,837.20 for battery repl...
On October 22, 2025, I delivered my HP Pro One desktop computer to the authorized HP service center. The service requested a payment of ₺15,062.40 for the faulty part, and I made the payment the same day. However, despite a long time passing, my computer has still not been repaired or returned. The ...
On April 17, 2023, I purchased an HP monitor. Upon receiving it, I encountered issues and sent it for warranty service. Shortly after, I was informed that a part had been ordered from abroad. Despite receiving a replacement, the problem persisted. On June 25, 2024, while my warranty was still valid,...
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