My Hotpoint E2 BLH 19213 F refrigerator is no longer cooling. When I called the service number, I was redirected to Istanbul. When I explained that I was calling from Adana, they told me that there was no service available in my area. I was told that I would need to call an independent technician. T...
I reported an issue with my Hotpoint washing machine on October 17, 2024, and the service team collected it for repairs the next day. By October 21, 2024, they returned the machine, but it still didn’t work. I paid ₺7500 for this supposed repair. The machine was taken back to the workshop, but as o...
On November 15, 2024, my Ariston refrigerator broke down, and an authorized service team visited. They claimed the issue required a motor replacement and a reset of the control board. They charged me ₺16,500 in cash, promising to complete the repair by November 18. However, as of today, the repair ...
I am deeply disappointed with the Hotpoint Ariston authorized service center in Gebze. The service provided is appalling, with no follow-up, no accountability, and absolutely no professionalism. Calls go unanswered, and the lack of interest and service quality suggests they are understaffed or poorl...
I have been dealing with ongoing issues with my Hotpoint-Ariston freezer since June, and the service team has failed to resolve the problem. After multiple attempts to repair it, including extensive testing, the freezer was returned to me last week with assurances that it was fixed. However, it stil...
My mom was looking for an authorized Ariston service and she found a Google ad. She called the phone number that was given in the advertisement, 0542********81. The person on the phone said they were from Ariston Service and sent a technician to the address. The technicians took the washing machine ...
I had a problem with the vegetable compartment in my fridge at home, so I reached out to the company called Hotpoint Ariston Hoover Ferre Sanica to get it repaired. They came over on November 7, 2023 and took a piece of my fridge. They said they needed to check the problem in their workshop. They c...
My Ariston dishwasher stopped working on October 18th. I reached out to Customer Service on October 19th. The technicians discovered that there was a problem with the motor, which was causing the machine to overheat. As a result, they decided to take the machine in for repairs. They told me it would...
About 5-6 months ago, my tumble dryer was taken for repair due to a snapped belt. Within two days, a replacement part was ordered, and the machine was delivered back home. We paid a significant amount for this service. However, the machine broke again about 10 days ago, and the belt has snapped once...
I bought a Hotpoint Ariston washing machine on November 25, 2017, and decided to get a warranty extension for an additional 3 years. There was a probl...
In 2019, I purchased an Indesit DA2GY19A12 refrigerator model from an authorized Hotpoint/Ariston dealer (Hotpoint Customer Service). We even bought two of these models and, in addition to the purchase, acquired an additional +3 years of warranty as per the official service document with stamp/signa...
My Ariston Hotpoint washing machine began making unsettling noises during operation, signaling trouble with the drum basket (bearing). Seeking a remedy, I reached out to Customer Service. On 11.07.2023, they arrived for a diagnostic check, charging 200 ₺ for the assessment. With a warranty period of...
The hinge on the door of my Ariston Hotpoint freezer is broken. The repair person came to check out the problem and found that a new part is needed. I got a message on September 6, 2023, saying that they'll get the replacement part from the warehouse and it should arrive in 2-4 business days. But, i...
I accidentally registered a service request for my Indesit dishwasher as Ariston service through Servisfoni. I canceled the entry an hour later. After that, I called the official Ariston service to let them know about the problem. They said they would come sometime between 3:00 PM and 5:00 PM, but t...
The authorized Ariston service has made five attempts to repair my malfunctioning fridge. They claimed the motor was faulty and replaced it, but the issue persisted. Subsequently, they stated the mainboard was the culprit and swapped it out, yet it proved unsuccessful. Next, they pointed to the powe...
I hope you're doing well. I wanted to let you know that I'm really unhappy with the service I received from your company when I sent in my Hotpoint steam iron for repair. I sent it to Vestel, your service provider, a while back. Even though the warranty had expired, they sent the product back to me ...