I had a problem with the vegetable compartment in my fridge at home, so I reached out to the company called Hotpoint Ariston Hoover Ferre Sanica to get it repaired. They came over on November 7, 2023 and took a piece of my fridge. They said they needed to check the problem in their workshop.
They came on November 11, 2023, which was a Saturday, and replaced the circuit board. They charged me 4,250 ₺ for it. I have a service form that's already filled out. They told me to wait until Sunday and said that the appliance would give a signal and start working again. But the problem kept happening.
I reached out to them again on Monday, November 13, 2023, letting them know that the problem still hadn't been fixed. They showed up on November 14, 2023, which was a Tuesday, and now they're saying that the sensor was broken. They said they would bring a new part on November 15 and fix the issue.
They came back on November 15, 2023, which was a Wednesday, and said that the fridge's motor wasn't working. They mentioned that fixing it would cost around 6000 ₺. But when I first complained, there wasn't any problem with the motor. Even though I told them about the issue, they kept saying it was broken and that they wouldn't fix it unless I paid.
While the repairs were being done, two separate teams showed up on different days. They didn't confess to causing the damage themselves. I'm really unhappy with their work, and as a single woman, I feel like I'm at a big disadvantage.
On November 15, 2024, my Ariston refrigerator broke down, and an authorized service team visited. They claimed the issue required a motor replacement and a reset of the control board. They charged me ₺16,500 in cash, promising to complete the repair by November 18. However, as of today, the repair ...
My Ariston Hotpoint washing machine began making unsettling noises during operation, signaling trouble with the drum basket (bearing). Seeking a remedy, I reached out to Customer Service. On 11.07.2023, they arrived for a diagnostic check, charging 200 ₺ for the assessment. With a warranty period of...
I reported an issue with my Hotpoint washing machine on October 17, 2024, and the service team collected it for repairs the next day. By October 21, 2024, they returned the machine, but it still didn’t work. I paid ₺7500 for this supposed repair. The machine was taken back to the workshop, but as o...
I scheduled an appointment with Amasya Arçelik authorized service to report a malfunction in my refrigerator. On Friday, July 12, 2024, the service te...
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