Payment to Hotels.com Deducted Before Stay; Requesting Refund
I made a reservation on Hotels.com, but I couldn't find anyone to help me cancel it. As a result, even though I did not check in, the hotel deducted the payment. I'm writing in the hopes of finding someone who can help me get my money back. I sincerely hope that a solution can be found as soon as possible. My stay at the hotel was equally frustrating. They informed me that they would be unable to assist, much less process a refund. When booking accommodations, it is critical to have clear cancellation policies and effective customer service. I believe that quickly resolving this issue is critical to maintaining trust in online booking platforms like Hotels.com. I'm reaching out in the hopes that my concerns are addressed and that I receive the refund I'm due.
Dear Valued Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly request you to send us your reservation number. Best regards, Hotels.com
It appears that the text you provided is a sequence of numbers. Could you please provide the actual text in Turkish that you would like to have translated into English?
Dear Customer, Thank you for contacting Hotels.com. The issue you have reported is currently being resolved. Best regards, Hotels.com
Hello, I still haven't received any feedback regarding the process. If I can get a positive or negative response, I will proceed accordingly and will be filing my complaint and initiating the legal process. I wish you good work.
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to our Customer Service either by phone or via chat. You can call us from Monday to Friday, between 09:00 and 18:00. Thank you for your patience and understanding. Best regards, Hotels.com
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to Customer Service either by phone or through chat. You can call us from Monday to Friday between 09:00 and 18:00. Thank you for your patience and understanding. Best regards, Hotels.com
Your staff just called. They spoke with upper management and said they couldn't help with the issue. Is this how you solve problems? I don't have any good thoughts about your company. Nevertheless, I will continue to file my complaint with the necessary places until I get a result.
