I made a reservation on Hotels.com, but I couldn't find anyone to help me cancel it. As a result, even though I did not check in, the hotel deducted the payment. I'm writing in the hopes of finding someone who can help me get my money back. I sincerely hope that a solution can be found as soon as possible. My stay at the hotel was equally frustrating. They informed me that they would be unable to assist, much less process a refund. When booking accommodations, it is critical to have clear cancellation policies and effective customer service. I believe that quickly resolving this issue is critical to maintaining trust in online booking platforms like Hotels.com. I'm reaching out in the hopes that my concerns are addressed and that I receive the refund I'm due.
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I chose Hotels.com based on recommendations, but it turned out to be a complete disappointment. I canceled my reservation, yet my refund has not been processed. What’s worse, I cannot reach customer service—there is no proper support or assistance available. How can a well-known travel platform tre...
I wanted to make a hotel reservation for July on 04.03.2025 through Hotels.com. When I entered my card information to view the installment options, th...
Hotels.com canceled my reservation through their system, leaving me without both a vacation and my money. I feel that Hotels.com has caused me significant distress. They have not accepted responsibility for the error in their system and have provided no assistance whatsoever. Connecting with custome...
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