I booked a room through Hotels.com, but the hotel contacted me directly, urging me to cancel due to a "price update." Instead, I called Hotels.com's customer service. They assured me that if the hotel canceled, they would make every effort to accommodate me and find alternative accommodations for the same dates. When I contacted Hotels.com for the alternative arrangements they had promised, they shockingly informed me that they had canceled my reservation without securing a new one. This left me high and out of luck. Despite their earlier assurances that they were on my side, Hotels.com caused me frustration and inconvenience.
Hotels.com canceled my reservation through their system, leaving me without both a vacation and my money. I feel that Hotels.com has caused me significant distress. They have not accepted responsibility for the error in their system and have provided no assistance whatsoever. Connecting with custome...
I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp...
Hello everyone, I feel completely disappointed with the Hotels.com website. I booked a room, but then I realized the dates were different from what I had selected. When I tried to change the dates, they asked for an additional $150, which I find unreasonable for a simple date adjustment. I even doub...
I made a hotel reservation through Hotels.com, expecting everything to be confirmed and secure. But 15 days later, I received a call—not from Hotels.com, but directly from the hotel—informing me that they were overbooked and I could no longer stay there. This was a total shock, especially since no o...
I attempted to cancel a reservation made through Hotels.com, but the process has been a complete nightmare. Despite multiple attempts, I cannot cancel my booking, and the company has failed to provide any response or assistance. The hotel I reserved contacted me, requesting updated card information,...
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