I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel.
Hotels.com acknowledged the cancellation, yet still processed the payment. This is not only frustrating, it feels like I’ve been robbed. I followed all the rules, canceled on time, and now I’m stuck paying for a room I never used.
Hotels.com, this is unacceptable. I demand a full refund immediately. If this is how you treat loyal users, then your service is nothing but a regret. Fix this now.
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
I canceled a refundable reservation through Hotels.com within just 10 minutes of booking. However, when I contacted them regarding the refund, they claimed it was non-refundable, even though I hadn’t used the reservation. Despite my repeated attempts to resolve the issue, Hotels.com has not refunde...
I made a hotel reservation through Hotels.com, but I realized I had booked the wrong room. I immediately contacted customer support to correct the issue. The representative assured me that the cancellation was processed, the hotel had approved the refund, and I would receive my money back within 7-1...
I booked a hotel through Hotels.com and paid in full. On the day of my stay, I contacted them at 12:00 PM to inform them that I wouldn’t be able to check in and requested a cancellation. The Hotels.com team assured me they would speak with the hotel management and get back to me. I even asked them h...
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