We ignored the warnings about Hoover's poor customer service and purchased a Hoover washing machine. To our surprise, one of the machine's components failed to function properly just before the start of the holiday season. It is now the 6th of July, which is a significant amount of time after the holiday, and I have yet to receive a satisfactory response from the customer helpline, local service, or technical service. There is no clean laundry because we have a 2-year-old living with us. We are not alone in experiencing this problem; we are too embarrassed to bring other people's clothes to their homes. However, the authorities in charge of finding a solution to this problem continue to ignore their customers' predicament.😔
I created two complaints for my Hoover washing machine, but no one responded or showed any interest in helping me. It has been two months, and the person in charge of the service is nowhere to be found. I have never experienced such poor customer service in my life. I will not let them get away with...
I've been deceived by Hoover's dryer washing machine's promise of efficient drying, but since I bought it, I've been constantly facing issues. They come, fix the drying, then mess up the washing. They fix the washing, then the drying goes wrong. Finally, my washing machine broke down just before the...
Having a Hoover clothes dryer has been a mistake. The company does not stand behind its product. I've had it for six months and have yet to see a single instance where it properly dried clothes. I've attempted to contact the service department, but the call center employees are completely unhelpful ...
I submitted a service request for my Hoover washing machine on April 24th, and it is still not fixed today, June 17th. The service crew has arrived five times. Two of them replaced the same part, but the other three are unsure which part requires replacement. It's absurd that we've gone months witho...
A month after purchase, our new Hoover washing machine stopped working. When I called in, customer service helped me get set up. Service said they would replace the power unit, but I already had a replacement lined up because the product was defective from the factory and has been giving me errors e...
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