Hoover Dryer Fault And Service Regret

The product I purchased from the Hepsiburada shopping platform on 12.05.2023, a Hoover Ndpeh 9A3TCBEXMSS 9 kg Wi-Fi + Bluetooth Connected Heat Pump Dryer, was delivered on 20.05.2023 and has malfunctioned. On 11.12.2023, I called the call center at 0850 811 12 90 to report the malfunction. When the service personnel came to inspect the product a few days later, they said it could not be repaired on-site and took it to their workshop. To this day (11.01.2024), the product has not been returned to me. As specified in the warranty conditions and clearly stated in the relevant provisions of Law No. 6502, if the consumer exercises their right to free repair, the product must be: - Repaired within the warranty period, - Not exceeding the maximum time required for repair, - Determined by a report from the authorized service station, seller, manufacturer, or importer that the repair is not possible. In such cases, the consumer may request a refund, a reduction in the price proportional to the defect, or, if possible, a replacement with a non-defective product from the seller. The seller cannot refuse the consumer's request. If the request is not fulfilled, the seller, manufacturer, and importer are jointly liable. The warranty period for a replaced product during the warranty application is limited to the remaining warranty period of the purchased product. The repair period for the product cannot exceed 20 (twenty) business days. This period starts from the date the malfunction is reported to the authorized service station or seller within the warranty period, or from the date the product is delivered to the authorized service station outside the warranty period. If the malfunction cannot be resolved within 10 (ten) business days, the manufacturer or importer must allocate another product with similar features for the consumer's use until the repair is completed. If the product malfunctions within the warranty period, the time spent in repair is added to the warranty period. Malfunctions resulting from usage contrary to the instructions in the user manual are not covered by the warranty. According to these provisions, I request the replacement of my product with a new one due to the repair time exceeding the maximum period within the warranty period.