It's been a year since I bought my Hoover washing machine, and right from the start, I've faced nothing but issues. Initially, the machine's door broke, necessitating a replacement by the service team. Despite their efforts to make adjustments, the machine still had trouble staying in place and kept sliding. Even though it's supposed to have a drying feature, it completely fails to dry clothes. After reaching out to the service once more about this matter, they assured me that they had resolved it. Now, it's no longer dispensing detergent and fabric softener. It's been 15 days and I still haven't heard back from the service. I never expected their service to be so careless. Despite my attempts to contact the company directly, they failed to respond. I have immense remorse for the day I made this purchase.
Dear Customer, We would like to thank you for informing us about our products and services. Your complaint has been received. We will contact you as soon as possible. We kindly ask you to continue sharing your thoughts about our company's products and services so that we can serve you better. You can get support from our Customer Service at 0850 811 12 90 every day of the week between 08:00 - 20:00. Sincerely, Hoover Consumer Line (0850 811 12 90) www.hoover.com.tr
I've been deceived by Hoover's dryer washing machine's promise of efficient drying, but since I bought it, I've been constantly facing issues. They come, fix the drying, then mess up the washing. They fix the washing, then the drying goes wrong. Finally, my washing machine broke down just before the...
Having a Hoover clothes dryer has been a mistake. The company does not stand behind its product. I've had it for six months and have yet to see a single instance where it properly dried clothes. I've attempted to contact the service department, but the call center employees are completely unhelpful ...
I can't believe the level of incompetence from Hoover's customer service and service center. Just five months ago, I purchased a washing machine that started beeping incessantly and displaying jumbled numbers on the front panel during wash cycles. Then, in the middle of the night, the machine's drum...
My Hoover Dryer broke down just 7 months after purchase. I contacted customer services on 11.12.2023 and initiated a fault/service record. Today is 04.01.2024, and my machine remains unrepaired, unreplaced, and undelivered. Adding to the frustration, customer service neither calls me nor provides an...
I purchased a Hoover washing machine approximately three months ago, and just 1 month and 3 days after the purchase, it experienced a severe malfunction. The machine's casing was warped on the sides, and the drainage door became inoperable. The service technician said they needed to order parts, whi...
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