There are technical errors in HeyCash and I can’t redeem rewards. How can I contact support?

When HeyCash has technical errors and does not allow you to redeem rewards, the most useful approach is to file a claim with evidence and contact support through the correct channels. Here are practical steps:

• Error screenshots: save screenshots of the error when trying to redeem (error message, disabled button, or interrupted transaction).

• Check updates: make sure you have the latest version of the app installed, as many errors are resolved with updates.

• In-app support: go to Menu → Support → Reward issues. Attach the screenshots and describe the error.

• Official email: write to [email protected] with the subject Technical error when redeeming rewards. Include your username, device, date of the attempt, and the screenshots.

• Request confirmation: ask for a case number and an estimated timeframe for the fix.

• Payment method: if the redemption involved PayPal, a card, or a gift card, also contact the provider to check whether the transaction is pending.

You can also register your complaint on Xolvie, where it will be documented and you may receive additional support until HeyCash properly enables the redemption of your rewards.