HeyCash - Missing 80 EUR Reward For Magic Win Casino Offer

I am writing to report a serious issue with the HeyCash app regarding the Magic Win Casino offer on the iPrimeNet offerwall in the Czech Republic region. On 5.10.2026 I completed the Magic Win Casino offer exactly as described. I registered a new account, deposited 20 EUR of my own money and played through the entire deposit. The offer clearly promised an 80 EUR reward in HeyCash for meeting these conditions, and the reward was supposed to be credited today. To avoid any doubt, I submitted four clear screenshots to HeyCash support showing my registration at Magic Win Casino, my successful 20 EUR deposit and my gameplay history. Despite this, my claim was rejected multiple times with the same generic copy‑paste message in Czech stating that the offer was “not tracked” and that the credits could not be added. There has been no individual review of my proof or a concrete explanation of what exactly was supposedly not fulfilled. The loss of tracking is a technical issue on HeyCash/iPrimeNet’s side, not mine. I fulfilled 100% of the stated requirements and provided clear evidence, yet I was still refused the promised 80 EUR. This situation gives the impression that high‑value offers are being systematically rejected after users spend their own real money. I request an immediate manual credit of the full 80 EUR reward that was promised for this offer, based on the proof I have already provided. I also ask for a proper explanation of why my screenshots and compliance with the conditions were ignored and why only a generic “lost tracking” template was used instead of resolving my case individually. I expect HeyCash to take responsibility for this failed tracking, honour the original terms of the Magic Win Casino campaign and ensure that similar situations do not occur for other users in the future.