Heycash Abruptly Restricts Account and Locks $18 Earned Survey Balance

For some time, I have utilized the Heycash platform to complete market research surveys in exchange for Visa rewards. Upon accumulating an earned balance of $18, my account was abruptly restricted without prior notice, displaying the message: "You can no longer take surveys."

This arbitrary restriction prevents me from participating in new survey tasks and completely blocks access to my $18 balance. While previous customer support inquiries via email received prompt responses, my recent messages regarding this restriction have gone completely unanswered. Heycash has failed to provide any formal explanation for the account block or the status of my earned funds.

Withholding compensation for tasks already completed while refusing to engage through support channels violates basic consumer fairness standards and user agreement terms.

I demand that Heycash review my account status immediately to either reinstate full access or release my $18 balance in full, alongside a formal written explanation for this disruption.