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Transavia

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Transavia

Complaints

8 complaints
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I Experienced a Major Delay and Poor Communication on Transavia Flight TO3288

Mustafa
Mustafa
March 23 1:41 PM

On March 22, 2026, I experienced a serious disruption while traveling on Transavia France flight TO3288 from Paris Orly ...

Transavia Refunded My Ticket but Uygunbilet.com Still Has My Money

Nursel
Nursel
March 1 6:49 AM

I purchased a Transavia Airlines ticket through Uygunbilet.com for a Thessaloniki–Amsterdam flight scheduled for January...

Transavia Charged Me Twice for the Same €70 Baggage Fee

Besim
Besim
February 27 12:31 PM

On January 23, 2026, while checking in my baggage for a Transavia flight from Istanbul Airport to Nantes, I was asked to...

Transavia Damaged My Suitcase and Has Not Responded to My Claim

Fuat
Fuat
January 30 1:38 PM

On December 29, 2025, I traveled on Transavia Airlines flight TO3300 from Paris Orly Airport to Istanbul Sabiha Gökçen A...

Transavia Ticket Modification Request Remains Unresolved

Filiz
Filiz
November 13, 2025 11:06 PM

We are experiencing a serious issue regarding our Transavia flight tickets purchased through the Füme Fly travel agency ...

Transavia Lost My Luggage and Ignored My Claim for More Than 8 Days

Soner
Soner
October 2, 2025 2:31 PM

On September 25, 2025, I traveled from Ankara to Paris with Transavia Airlines. Upon arriving at Paris Orly Airport, one...

Transavia Charged Me €60 for a Carry-On Bag That Was Accepted in Paris

Turgut
Turgut
September 17, 2025 11:54 AM

On May 28, 2025, at approximately 6:10 a.m., I was preparing to board a Transavia flight from Istanbul to Paris when I e...

My First Transavia Flight Began With Disrespectful Customer Service

Rumeysa
Rumeysa
September 14, 2025 3:18 PM

On September 14, I arrived at the check-in counter at Ankara Esenboğa Airport for my 2:30 PM Transavia flight to Paris. ...

Brand Overview: Transavia

Transavia is a Dutch low-cost airline that operates as a wholly owned subsidiary of KLM, making it part of the Air France-KLM group. Founded in 1965, the airline has grown into a major holiday and leisure carrier, serving millions of passengers across Europe and the Mediterranean region.

Contact Info

Customer Support Email: No general customer support email is publicly available for individual passenger queries, though specialized addresses like [email protected] exist for group travel.

Phone Number: Transavia offers region-specific support lines, including 0900 0737 for general inquiries in the Netherlands and +33 8 92 01 20 16 for international assistance.

Industry and Operations

Transavia operates in the commercial aviation industry, specializing in low-cost air travel for leisure and business passengers. Its primary business model focuses on providing affordable base fares while charging separately for supplementary services. The airline operates from multiple bases in the Netherlands and France.

  • Low-Cost Passenger Flights: Scheduled commercial flights to numerous destinations primarily in Europe, North Africa, and the Middle East.
  • Charter Flights: Contracted flight services for holiday packages and tour operators.
  • Ancillary Services: Paid add-ons such as seat selection, priority boarding, cabin luggage, and checked baggage.

User Sentiment

Overall user sentiment toward Transavia leans negative on major consumer review platforms. While some travelers utilize the airline for its direct routes, a significant number of passengers express deep frustration over strict ticketing policies, added costs, and subpar post-booking support.

  • Excessive Baggage Fees: Frequent complaints highlight unexpected and expensive charges at the boarding gate for cabin bags that passengers believed met size requirements.
  • Unresponsive Customer Service: Users consistently report long phone wait times, dismissive support staff, and extreme difficulty in securing refunds or resolving booking errors.
  • Flight Disruptions: Numerous accounts of stressful travel experiences caused by sudden flight delays, unannounced gate changes, and last-minute cancellations without adequate passenger care.
  • Lost and Damaged Luggage: Passengers frequently note issues with delayed, lost, or damaged checked bags, compounded by a frustratingly slow and unhelpful claims process.

Share Your Experience

If you have experienced issues with Transavia, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.