I bought a T-shirt from the H&M website. My order number was 5151*****11. They sent me the wrong size, which is a shame. I sent an email to H&M's customer service asking for an exchange. After three days, customer service sent me a generic message that told me how to return the product. If I send back the wrong-sized item and place a new order, I'll have to pay shipping twice, which will cost me time and money. Instead of saying they're sorry for making a mistake, the company seems to have no interest in the situation at all. It's annoying that they made a mistake and I have to pay for it both in time and money.
Three weeks ago, I ordered a product from H&M’s website, but they sent the wrong color. When I reordered, I had to pay a higher price due to a price increase. Today, the second order arrived, and once again, they sent the wrong color. When I called customer service, they simply told me to return it,...
On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...
Even though I purchased two white t-shirts from the H&M store, I received one in men's size M and the other in women's size S. I find it quite puzzling that one item is women's size S and the other is men's size M. It would make more sense if they were both men's size S, but this mix-up is truly baf...
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
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