Even though I purchased two white t-shirts from the H&M store, I received one in men's size M and the other in women's size S. I find it quite puzzling that one item is women's size S and the other is men's size M. It would make more sense if they were both men's size S, but this mix-up is truly baffling. I contacted customer service to express my concern and noted that I had bought them at a reduced price. Regardless of my attempts to buy them again, they insisted it was not their responsibility since they were out of stock and the price had gone up. They brushed me off, telling me I could voice my grievances wherever I pleased.
I bought a T-shirt from the H&M website. My order number was 5151*****11. They sent me the wrong size, which is a shame. I sent an email to H&M's customer service asking for an exchange. After three days, customer service sent me a generic message that told me how to return the product. If I send ba...
Three weeks ago, I ordered a product from H&M’s website, but they sent the wrong color. When I reordered, I had to pay a higher price due to a price increase. Today, the second order arrived, and once again, they sent the wrong color. When I called customer service, they simply told me to return it,...
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...
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