A friend gifted me an H&M item but it's not my size, what's the process for exchanges in stores?

On February 13, I purchased a jacket from the H&M store at Konya Kulesite Mall. Even though I wore it only once, the fabric became noticeably thin and showed clear signs of deformation. Experiencing this kind of damage after such a short period of time has seriously disappointed me in terms of produ...

I’m very disappointed with H&M’s online order policy. A friend of mine gifted me an item purchased through H&M’s online store. Although the product came with a valid receipt, the store refused to process an exchange simply because it was an online purchase. Instead, they told me I needed to send the...

I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...

On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...

I recently purchased a ₺660 loose fit light brown t-shirt from an H&M store, and to my shock, when I got home, I noticed holes near the hem and what appeared to be sweat stains on the fabric. I took it to another H&M store to exchange it and got the same shirt in a different size. However, I was tol...

I traded in a bag full of clothes at H&M for a 15% discount, which I used to make a purchase. However, the items I bought were too small, so I returned them, and H&M re-applied my 15% discount for a new purchase. But when I went to the Zorlu H&M store, they refused to honor the same process and deni...

I recently tried to exchange an unused item at H&M, but they refused since I lost the receipt. The item is linked to my account and phone number, so I don’t understand why they’re unable to process the exchange. What’s the purpose of linking purchases to an account if it doesn’t facilitate such situ...

I bought products through H&M online using my first member discount, they never exchange the product, they never return the product from the store, you can only return the product by shipping. I returned my product online, I bought it from the store because there is no size in the store, the store p...