A friend gifted me an H&M item but it's not my size, what's the process for exchanges in stores?

If you receive an H&M item as a gift and it doesn't fit, you can easily exchange it at any H&M store. Ensure the item is in its original condition with tags attached. While a receipt is preferred, alternatives like a bank statement or order confirmation email may suffice for the exchange. Some stores may request a valid ID. Head to the customer service desk in any H&M store, explain your situation, and provide the necessary items. The representative will assist you in finding the correct size, and once confirmed, the exchange will be processed. This flexible process allows for a hassle-free exchange, making it convenient for you to get the right-sized item.