A friend gifted me an H&M item but it's not my size, what's the process for exchanges in stores?

I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...

On April 16, 2025, I placed an order on Trendyol from H&M’s official store for a pair of baby leggings. Despite ordering a specific size, they sent me a completely different size. What’s even more frustrating is that the correct size is still in stock, yet they refuse to process an exchange. Their ...

I recently purchased a ₺660 loose fit light brown t-shirt from an H&M store, and to my shock, when I got home, I noticed holes near the hem and what appeared to be sweat stains on the fabric. I took it to another H&M store to exchange it and got the same shirt in a different size. However, I was tol...

I traded in a bag full of clothes at H&M for a 15% discount, which I used to make a purchase. However, the items I bought were too small, so I returned them, and H&M re-applied my 15% discount for a new purchase. But when I went to the Zorlu H&M store, they refused to honor the same process and deni...

I recently tried to exchange an unused item at H&M, but they refused since I lost the receipt. The item is linked to my account and phone number, so I don’t understand why they’re unable to process the exchange. What’s the purpose of linking purchases to an account if it doesn’t facilitate such situ...

I bought products through H&M online using my first member discount, they never exchange the product, they never return the product from the store, you can only return the product by shipping. I returned my product online, I bought it from the store because there is no size in the store, the store p...

I bought a T-shirt from the H&M website. My order number was 5151*****11. They sent me the wrong size, which is a shame. I sent an email to H&M's customer service asking for an exchange. After three days, customer service sent me a generic message that told me how to return the product. If I send ba...

A simple excgange issue brough me here today, I went to switch my item, when I got there, a nice worker told me they couldn't do an exchange or refund, even though both of the coats I had ordered online were too big for my 7-year-old daughter. Due to the size and policies of your company, it looks l...