I placed an order with H&M on March 12 (Order No: 10058683463), but without any explanation or approval from me, the seller canceled my order. I was not informed or given a reason. What’s worse is that the same items are now listed at much higher prices on the website.
I purchased those products during a promotion, and now I’m being left without the items I bought in good faith—while H&M profits from increasing the price afterward. I find this completely unfair and unacceptable.
I demand that H&M honor the original prices at which I ordered the items and deliver them to me accordingly. If this issue is not resolved promptly, I will be taking legal action and filing an official complaint in court for the financial loss and inconvenience caused. Customers deserve transparency and accountability—not silent cancellations.
I placed an order with H&M during a sale, and after waiting 10 days, the items were suddenly canceled without warning. I had even spoken to customer service earlier that day, and they assured me the order was being prepared for shipment. Later that same evening, I received a notice that my entire or...
On April 22nd, I ordered a dress from your online store, but you sent me the wrong product. I immediately returned it, but it was sent back to me because "no order number was found." This is completely unacceptable. I spoke with a customer representative, who created a file for my case. I sent the ...
I placed an order on H&M’s official website on April 17, 2025, with order number 67611718571. Shortly after, I was notified that my order had been canceled due to product unavailability. However, when I immediately checked the site, the exact item in size 34 was still shown as in stock. Even more c...
I placed an order with H&M on March 21 for a holiday outfit for my baby, but as of today, it still shows as “being prepared”. The worst part is that since the status says “packaged,” the system won’t even let me cancel or request a refund. When I placed the order, the estimated delivery time was 2–...
On August 22, my H&M mobile app account was suddenly closed without my consent. I received no warning or explanation prior to the closure. At the time, I had an active order worth $31, and after receiving the product, I wanted to return it. However, since my account was deleted, I was unable to proc...
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