I tried to place an order with H&M on June 20, 2023. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but there is no record of any order and no items have been sent. The items I wanted to buy are still in my shopping cart, but the money has already been taken out of my account. This is a very frustrating situation, and I need the transaction to be canceled and my money back as soon as possible. H&M needs to take care of this payment problem right away and offer a solution.
I tried to place an order with H&M on March 14, 2025. But when I got to the payment step, something went wrong and my payment was turned down. Even though the transaction didn't go through, my bank account was charged four times, which was a surprise to me. I looked in the "My Orders" section, but t...
I placed an order through the H&M online store via the app, and the payment was successfully processed, yet no order was created in my account. This is extremely frustrating because my money has already been taken, and I have no confirmation or tracking details. This is not the first time I’ve enco...
On June 25th, I made a purchase on the H&M online store with a total cart amount of ₺3,583.97. Immediately after placing the order, I noticed three separate charges on my credit card for the exact same transaction — totaling over ₺10,000. I contacted customer service right away and explained the iss...
Yesterday, I made a purchase from H&M, but my order does not appear on my account, even though the payment was taken from my bank. I cannot access my account, and I received no order confirmation or order number. Despite this, my money was withdrawn, and I am left without any updates on my purchase....
On September 22, 2024, I placed an order for a cardigan on H&M’s website. Although the payment was successfully deducted from my account, the order did not appear in my order history. When I contacted customer service, they told me they couldn’t help because they couldn’t see the order in their syst...
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