A simple excgange issue brough me here today, I went to switch my item, when I got there, a nice worker told me they couldn't do an exchange or refund, even though both of the coats I had ordered online were too big for my 7-year-old daughter. Due to the size and policies of your company, it looks like you don't accept returns on items that have already been shipped, they are not worn or used. As a paying customer, I find this very annoying, and it goes against what your company says it will do to make me happy, or was it just a saying? Couldn't get my voice heard in your store so, I'm writing to ask you to make an exception and replace the item with one that is the right size. I would also like to know what your policies are so that other customers don't have to go through the same thing. I think it's a bad idea that you can't return things you bought online in a store. H&M should make this more clear on its website so customers can make better decisions when they shop. I hope you can find a way to solve this problem and give me the replacement I asked for.
I recently tried to return a product to H&M, and to my shock, they rejected the return by falsely claiming the item had been worn. I want to state this clearly: I never wore the item. It didn’t even fit me—it was too large from the beginning. When I brought it to the store to show them, even the st...
I’m very disappointed with H&M’s online order policy. A friend of mine gifted me an item purchased through H&M’s online store. Although the product came with a valid receipt, the store refused to process an exchange simply because it was an online purchase. Instead, they told me I needed to send the...
I returned an item that didn't fit, but they keep sending it back to me. I bought this product directly from their main website, trusting that H&M was a reputable and reliable company, yet they're constantly rejecting my returns with absurd excuses. First, they claimed there was no invoice, even th...
I ordered two identical pants—same model and size (32)—from H&M. However, when they arrived, one of the pants was significantly smaller than labeled. Even though the tag said size 32, the actual fit was at least 3–4 sizes smaller, making it impossible to wear. I contacted the store to report this c...
I placed an online order from H&M and received five items. Since three of them didn’t fit, I followed the usual return process and sent them back. To my shock, H&M rejected the return for two of the items, claiming they were “dirty.” They sent them back to me carelessly—stuffed into the same packagi...
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