I ordered a bag for a gift from Guess.eu, but unfortunately, the delivery took an eternity, and the purpose was defeated. The product arrived on August 18. As soon as it arrived, I generated a return code, and it was said to be picked up at my address. Today, on October 20, the bag is still in my possession – no pick-up, no resolution. How many times have I contacted customer service, yet they couldn't process a simple return? They kept saying DHL would come, but no sign of DHL. You are preventing me from exercising my right to return the product. Your business is poorly managed, and the people claiming to be customer service lack competence!
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
On March 9, 2023, I placed an order on the Guess EU website, but my package appears to be in transit somewhere in Germany or Turkey. Despite the fact that PTT and DHL are available as shipping options, I have no idea which courier service is handling my delivery. It has already been 18 days since my...
Hello, Guess. I ordered a bag from your EU website, and although it’s been 15 days, there has been no progress in the shipping status. The tracking information still only indicates that it will be sent to Turkey, but it never updates beyond that. Seeing similar complaints from other customers makes ...
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