Hello, I created a shoe order. And no message about the order did not come to me for a period of 1 week and 10 days, I waited for a long time like 1 week and 10 days, after long efforts, I learned that it was DHL cargo and the cargo was still not out, I did some research on the internet, it was written that if the product is returned after the product arrives, customs tax or something like that is taken and the products do not arrive for 30 days, I immediately created a return. And again, neither the message and mail about the product return nor the refund did not come, I have been waiting for more than 20 days. Today I called customer service and explained the issue, the product has not left Germany yet, and although I asked for urgent cancellation, I was told that it was not possible. There can be no such nonsense, a company like Guess is really a fiasco, even if the product has not even come out yet, why can't I return it. This is done just to get the customs fee. I will also apply to the necessary places on the subject, such a thing does not suit your brand Guess!!!
I ordered a bag for a gift from Guess.eu, but unfortunately, the delivery took an eternity, and the purpose was defeated. The product arrived on August 18. As soon as it arrived, I generated a return code, and it was said to be picked up at my address. Today, on October 20, the bag is still in my po...
Hello, I purchased a bag from Guess and have been waiting over 20 days due to customs and shipping delays. The process has become incredibly frustrating, especially since the website is only available in German, making it difficult to communicate or get any updates. I’ve tried reaching Guess custome...
On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package. I contacted customer service on October 14, 2024, and was assured that I would receive a respon...
I recently ordered a pair of Loafer shoes with tracking number #CU031010904DE from Guess EU, and I was excited about my purchase. However, to my surprise, the shoes got held up at customs, and the headache began. The system indicated that customs duties would be calculated, which I was okay with, a...
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