On September 2, 2024, I placed an order through the Guess online store. My order was shipped via DHL from Germany on September 3, 2024. However, as of October 24, 2024, I have yet to receive the package.
I contacted customer service on October 14, 2024, and was assured that I would receive a response within seven days. More than seven days passed, and no one reached out. When I contacted them again, I was told I could only receive a refund instead of the product. Worse, if I wanted the item, I would have to reorder it at the updated, higher price.
This delay of over 50 days, coupled with poor communication and lack of a solution, has caused me significant inconvenience and financial loss. I demand that Guess resolve this issue promptly and deliver my original order at the initial price without further delays.
On October 23, 2024, I placed an online order through the Guess website. However, due to the total amount exceeding the international shopping limit, my order was not shipped, and I was informed that the amount would be refunded. Since then, I have been waiting for my refund for over two months, ye...
Months have passed since my initial order with Guess on November 13, 2022, and I'm still waiting for both the product and the refund. In spite of assurances to the contrary, I have yet to receive my promised refund. I have contacted the company via email but have received no response or made any hea...
On March 9, 2023, I placed an order on the Guess EU website, but my package appears to be in transit somewhere in Germany or Turkey. Despite the fact that PTT and DHL are available as shipping options, I have no idea which courier service is handling my delivery. It has already been 18 days since my...
I placed an order with Guess on November 29, and the estimated delivery time was 15-20 business days. However, as of today, my order has still not been delivered. Tracking information indicates that my package left Germany, but there have been no updates since then. This lack of information makes i...
I ordered a bag for a gift from Guess.eu, but unfortunately, the delivery took an eternity, and the purpose was defeated. The product arrived on August 18. As soon as it arrived, I generated a return code, and it was said to be picked up at my address. Today, on October 20, the bag is still in my po...
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