I made a purchase with Gratis and attempted to cancel it the following day. Even though their system confirmed the order, they declined to cancel it, stating it was already being prepared. Upon receiving the product, they dismissed my refund request and advised me to return it. Even though 15 days had gone by, my online order hadn't arrived yet. After reaching out to customer service once more about the cancellation, they eventually started the process. They let me know that the refund would only be issued within 15 days of the delivery company delivering the products to the warehouse. I have yet to receive my payment, and I am unsure about the whereabouts of the products. I'm patiently awaiting the funds from this reputed company. If the delivery company misplaced the package, why am I the one who has to deal with the consequences?
I ordered something from Gratis, and it’s been 5 days with no news on the shipment. I asked about returning the product, and they told me I’d have to wait up to a month for a refund, which feels pretty unreasonable given the delay on their part. I’ve tried contacting them several times, but no one h...
I made a purchase from Gratis on the first day of the month. Today's date is the 23rd, and it's still not here. Apparently, it was supposed to arrive within 15 business days. I'm uncertain about how this matter will be resolved. I'm getting exhausted from having to contact customer service on a dail...
I placed an order on Gratis on July 19, and today is July 21, yet my order still shows as "received" on the system. It hasn't even been handed over to the shipping company. I find this extremely frustrating. It’s been three full days, and not only has the package not arrived—it hasn’t even been ship...
The order I placed from Gratis on August 24th still hasn't arrived and is stuck at the "received" stage. Despite calling customer service multiple times, they keep stalling by saying "There's a delay, it will be sent shortly." I was supposed to have it in hand this week. I don’t want to return the p...
I placed an order at Gratis on July 3rd, and it is now July 26th. Despite multiple attempts to contact their customer service, I have neither received my order nor a refund. In my most recent conversation with Gratis, I was informed that a refund is impossible because the order status shows as "bein...
Comments