My Gratis Order Still Missing After 23 Days

Dear Customer, Thank you for informing us about the issue you have experienced. Necessary investigations will be conducted, and the results will be communicated to you as soon as possible. We present the matter for your information. Best regards. This is the response we received, and I am awaiting the results. I will share them as soon as they are available.

Sure, here is the translated text: "I received no response to my complaint. Once again, Gratis and once again a lack of interest. There was not even an apology or compensation."

Here is the translated text: "I placed an order from Gratis on the 1st of the month. Actually, I placed two orders. Today is the 28th of the month. I regularly order from Gratis, and my orders would typically arrive within a week at most. However, I thought there might be a delay due to high demand, so I waited. In the third week of my order, they told me the store was undergoing renovations and would reopen on the 28th. Today is the 28th, and now they say the store will open on the 30th. I don't understand how this can be. Such negligence and lack of interest are unacceptable. I wrote to the complaint platform, and they said they would get back to me via email, but it's been several days, and no one has contacted me. I am very surprised that a brand like Gratis can be so uninterested and inattentive. Additionally, my order was already delayed before the store went under renovation. How can you renovate a store with delayed orders? I am astonished and disappointed by this level of negligence and poor quality."