Global Blue Customer Service Is Unreachable About My Tax Free Refund
On Sunday, June 14, 2026, while returning from Düsseldorf Airport to İzmir, I made several purchases at the airport stores. Before leaving, I had all of my Tax Free receipts properly stamped by customs. However, I was unable to find any Global Blue collection box or document drop-off point at the airport. Because of this, after returning to Türkiye, I photographed all of my receipts and sent the original Tax Free documents by registered mail through PTT to Global Blue's Istanbul office on June 16.
The total value of my purchases was approximately €1,090, and I am expecting a Tax Free refund based on those purchases. However, I have been unable to reach Global Blue's Istanbul office by phone. My calls go unanswered, and I have not received any response or update regarding my claim. As a result, I have no information about whether my documents were received, the current status of my application, or when my refund will be processed.
Although I still have photographs of all of my receipts, more than 15 days have passed and my tax refund has still not been credited to my account. I request urgent confirmation that my documents have been received, a written update on the current status of my claim, and prompt processing of my Tax Free refund without any further delay.
