Global Blue Has Not Paid My €150 Tax Refund After Receiving My Documents

After shopping in Belgium, I completed the required customs validation for my Tax Free refund at the airport because there was no Global Blue refund office available. After returning to Türkiye, I mailed all of my invoices and Tax Free documents to the Global Blue Türkiye office on June 23, 2026. As confirmed by my PTT shipping receipt, the documents were successfully delivered to the Global Blue Türkiye office.

Although I am expecting a tax refund of approximately €150, I have not received any payment to date. I have contacted Global Blue multiple times by email, providing both my documents and the details of my case, but I have never received a response or any update regarding the status of my refund.

I request that my long-overdue tax refund be processed without further delay and that the payment be issued to me as soon as possible. I also ask to receive a written update regarding the status of my claim, along with a clear explanation for the prolonged delay and the lack of communication throughout this process.