Global Blue Has Not Paid My MediaMarkt Tax Free Refund

In June, I purchased a Huawei smartwatch from the MediaMarkt store at Ankamall in Ankara to take to Cyprus. At the time of purchase, I was provided with a Tax Free form and was clearly told that I would receive a tax refund of $44 after having the form validated by customs when leaving the country. On June 7, 2026, I had the relevant Tax Free form properly validated by customs upon departure.

I was then told that I needed to complete the refund process through Global Blue. Although I tried to complete the required steps through the Global Blue app, I was unable to complete the process. I called the Global Blue Istanbul office several times, but no one answered my calls. When I returned to Türkiye, I went to the Global Blue branch at Armada, but no concrete solution was provided and I still did not receive my refund.

Later, when I returned to Türkiye again, I went to the same MediaMarkt Ankamall store, explained the situation, and showed my customs-validated Tax Free form to inform them that my tax refund had still not been credited to my account. I also emailed Global Blue at t*********@globalblue.com, but I received no response and my refund process did not move forward.

Despite fulfilling all of my obligations, I have still not received the $44 tax refund I am entitled to. I request that MediaMarkt and Global Blue jointly investigate this matter, process my tax refund without further delay, and take the necessary steps to resolve the inconvenience I have experienced.