On 09/04/2025, a total of ₺15,000 was charged to my Garanti Bank virtual card in three separate transactions of ₺5000 each, all without my knowledge. I did not create this virtual card—it was generated without my consent. I filed a dispute for these unauthorized charges, but Garanti Bank responded t...
To make things worse, Garanti Bank charged my credit card ₺841.50 in April, a month when I wasn't expecting this kind of charge. The charge was made under the heading of "Annual Card Fee." I would not have known they had taken this amount out at all if I hadn't carefully examined my statement. I beg...
I am a customer of Garanti BBVA. Regarding a delayed product (such as a loan or credit card), I was contacted by a bank customer representative on the 71st day. During the call, the representative claimed to be from the legal follow-up department. In response, I stated that I was aware the legal fol...
Even though I am a customer receiving a pension from Garanti Bank, an annual card fee of ₺841.50 was reflected on my credit card numbered 5549**** **** 9012 on 16.04.2025. I request that the membership fee be canceled in accordance with the provisions of the law specified below and without any addit...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
I became a victim due to a security vulnerability at Garanti Bank, and unfortunately, many others are in the same situation. Without my knowledge, someone accessed my mobile banking account, created two virtual cards, increased my credit limit, and made two separate transactions of ₺4,980 each at a ...
We are a customer of Garanti BBVA bank number ***482. We do not actively use the credit card of Garanti BBVA bank with the number 1019. Although we did not request this card in the months we did not use it, ₺32.43 was and continues to be charged under the name of printed statement fee. This fee was ...
Even though my Garanti Bank Bonus credit was not taken from any ATM without taking it out of its envelope, without getting a password, and without receiving a password, and even though its application was not loaded on my mobile phone, ₺25,000 was withdrawn from my credit card account, and the bank ...
I had an overdue credit card debt with Garanti Bank, and including the interest, they charged me over ₺41,000. On top of that, they liquidated my stock investments in my investment account without asking me and withdrew the money. I didn't raise my voice at the time. I pulled myself together and pai...
A non-mandatory insurance fee was charged to me for the loan I received from Garanti BBVA, without my knowledge or consent. According to the relevant article of Law No. 6502 on the Protection of Consumers, if the insured requests it, the policy can be canceled and the charged amount must be refunded...
I withdrew ₺20,000 from a Garanti Bank ATM using my Garanti Bank account. Even though the ATM withdrawal limit is ₺20,000, a fee of ₺144.00 was charged. What is this deduction for? I’m using my own money. This makes no sense—I want my money refunded. If there was a policy change regarding withdrawal...
I changed my operator and the day I changed it my phone broke down and I took it to service. When my phone arrived it came with a reset. Then I downloaded the Garanti BBVA banking application and when I wanted to log in I received an SMS saying that my sim card was blocked and that I could remove it...
On the night of April 4, 2025, while unauthorized transactions in IDR and EUR currencies were being made from my Garanti Bonus credit card under the name of Facebook, I contacted the bank and had my card cancelled. I had not initiated any of these transactions and was shocked to see multiple charges...
On 02.04.25, I updated my phone number with Garanti Bank. When I got home, I tried to log in to the banking app, but I couldn’t access it. I tried calling customer service but couldn’t get through. When I finally managed to connect by reporting a lost or stolen card, the representatives told me they...
My ATM card was used without my consent for grocery shopping. Six transactions took place on March 9, 2025, all at the exact same time, from two small local businesses. The total amount was ₺2,961, approximately $70. The real issue here is not the stolen amount, but how the bank responded to my comp...
An annual fee is being charged to my credit card, and Garanti BBVA is making an unfair profit. My credit card limit is ₺2,250, but ₺841 is being charged as an annual credit card fee. This fee is nearly half of my total credit limit, which makes no sense. I have been a loyal customer, and I do not ac...
I arrived at the Garanti BBVA Kavacık branch around 40 minutes ago to make a simple deposit, but the whole experience has been quite draining. The queue system is incredibly disorganized, and there’s a lack of clear instructions on how the number machine operates. I noticed a number of older custome...
Garanti BBVA closed my account without any evidence or reason, claiming that there were large transactions going in and out or that I might have sent money to betting companies. They took this action without providing any proof. I have been a long-time customer and have always used my account for le...
The transfer from Kazakhstan was sent, but it never reached my account. I contacted both Garanti BBVA online banking and the İskenderun branch, but they kept stalling. I called the branch again and emphasized that it was urgent, and they told me a portfolio officer would call me back, but no one eve...
On March 11, 2025, I noticed that an unlawful and unjustified fee of 841.50₺ was charged to my Bonus Trink credit card ending in 3142 under the name of an annual card fee. According to Article 31, Paragraph 3 of the Consumer Protection Law No. 6502, dated May 28, 2014, credit card issuers must offer...
Although I make my regular credit card payments every month, the Garanti BBVA mobile banking system rejects my request to increase my credit card limit. My salary is deposited into Garanti BBVA as a payroll account. All I’m requesting is to increase my credit card limit from ₺90,000 to ₺100,000. Why...
My Paracard with the number 5170**********0668 (yes, the card that gives me the right to spend my own money) has been limited to ₺80,000 by your bank. As a result, I cannot freely shop as I wish using my Paracard (again, my own money) throughout the day. I ask you, who gave you the right to mortgage...
Hello, I'm Zülfü M*** K***. I own a business in Adana Yüreğir district. I requested a POS machine from Garanti Bank’s Kozan Yolu branch. It arrived in 2024, and I used it without any issues. In October 2024, I canceled the POS machine due to the high and unjustified monthly maintenance fee. However,...
