On the night of April 4, 2025, while unauthorized transactions in IDR and EUR currencies were being made from my Garanti Bonus credit card under the name of Facebook, I contacted the bank and had my card cancelled. I had not initiated any of these transactions and was shocked to see multiple charges going through without my knowledge. While I am normally required to enter a security code for even the smallest purchase, I was not asked for any code during these transactions. This raises serious concerns about the security of my credit card information and the bank's fraud detection measures. I have also submitted a formal dispute regarding the transactions and expect a thorough investigation. I request that this issue, which has caused me financial inconvenience, be resolved.
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
I am a customer of Garanti Bank, and I recently found out that a virtual credit card, a supplementary card, and a primary card were issued in my name without my knowledge or consent. Unauthorised transactions amounting to ₺20,000 were carried out using these cards. I reached out to the bank right aw...
On 09/04/2025, a total of ₺15,000 was charged to my Garanti Bank virtual card in three separate transactions of ₺5000 each, all without my knowledge. I did not create this virtual card—it was generated without my consent. I filed a dispute for these unauthorized charges, but Garanti Bank responded t...
Hello, Today, I received multiple notification messages from Garanti Bank. I immediately called the bank, suspecting that unauthorized transactions were happening. They advised me to close my card, which I did. However, when I asked if they could cancel the transactions, they said they didn't have t...
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