I had an overdue credit card debt with Garanti Bank, and including the interest, they charged me over ₺41,000. On top of that, they liquidated my stock investments in my investment account without asking me and withdrew the money. I didn't raise my voice at the time. I pulled myself together and paid ₺14,000 yesterday, leaving a remaining debt of ₺27,000, which I planned to earn and pay off within the month. However, someone named "B***" from the head office called me today and said, "If you don’t pay the full amount by 5 PM today, your file will be sent to enforcement." I already knew this would happen. In fact, when I was about to make the ₺14,000 payment to Garanti, I told the people around me, “Watch, after I pay this, they’ll call me and threaten me with enforcement,” and that’s exactly what happened. You have no shame, because I knew this would be the case. You immediately come after someone who clearly intends to pay their debt, without even giving them 5 or 10 days of grace, and threaten them by saying, “If you don’t pay the full amount today, we’ll send it to enforcement.” For years, I’ve taken out loans from you and made my payments regularly, and this is how it ends. You couldn’t even be understanding for a few days or bother to speak respectfully. I showed my goodwill by paying all the money I had yesterday, and look at the treatment I received today!
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
I have been a Garanti Bank customer for 15 years. There is no limit to the amount of money coming into my account. I have been using both loans and credit cards for the last 2 years. And I definitely pay both my loans and at least the credit card minimums regularly. For the first time in May, I expe...
Garanti Bank has repeatedly not delivered on its commitments. They promised me that getting a refund for the card fee would be straightforward, but it turns out to be a struggle every time. For a ₺1000 limit card, I was charged ₺568 in fees. It seems there’s constantly a reason, a narrative, or a re...
I want to address an issue I've had with Garanti Bank. About a month ago, I paid off my credit card debt early. However, the following month, an unexpected charge appeared in my account. I was told that I needed to notify them about the early payment; otherwise, interest would continue to accrue on ...
Being a dedicated customer of Garanti Bank for almost ten years, I have always had complete trust in their services. Lately, I received a credit card. I have been using this bank's credit card for years and have never had to pay any annual fees. Surprisingly, following the switch of my salary accoun...
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