Although I make my regular credit card payments every month, the Garanti BBVA mobile banking system rejects my request to increase my credit card limit. My salary is deposited into Garanti BBVA as a payroll account. All I’m requesting is to increase my credit card limit from ₺90,000 to ₺100,000. Why is it being denied? Just look at my payment history—I have never missed a single payment. I pay a significant amount in interest every month, yet you refuse to approve a mere ₺10,000 increase. If I were a new customer, you would probably offer me a much higher limit without hesitation. Is this how Garanti BBVA treats its long-time, loyal customers?
I applied for the Garanti BBVA Bonus credit card because the institution where I wanted to set up an automatic payment order only had an agreement with your bank. The card was delivered to me, and I was informed that it would arrive with a zero balance due to my limits with other credit cards. Since...
On 04.12.2025, I requested a credit card limit increase via Garanti Bank mobile banking, but my request was rejected. After the rejection, I contacted customer service and they only directed me to the branch, without providing any real support or a clear explanation. I request that my credit card li...
I have been using the transparent Bonus credit card issued by Garanti Bank and have been a loyal customer for approximately 14 years. I am a public servant with a net monthly salary of ₺80,000. Despite numerous attempts to increase my credit card limit, it has remained unchanged above ₺250,000—not e...
As a valued customer of Garanti Bank with a generous ready limit of ₺140,000, I regret to inform you that I am currently unable to utilize it. Why are there limits of ₺500 for the advance account and ₺3,750 for the credit card during our living period? Despite the promises made in your messages and ...
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...
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