The transfer from Kazakhstan was sent, but it never reached my account. I contacted both Garanti BBVA online banking and the İskenderun branch, but they kept stalling. I called the branch again and emphasized that it was urgent, and they told me a portfolio officer would call me back, but no one ever did. The bank is holding onto the money and using it for their own benefit. Shame on them. They are deliberately delaying the transfer, profiting from it, and ignoring our calls. Despite repeatedly stating that this is urgent, they refuse to resolve the issue. No one seems to care whether people are left in a difficult situation. I am fully committed to pursuing this complaint and will take legal action if necessary.
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
On May 17, 2024, unauthorized transactions were made through phone banking, resulting in money being withdrawn from my Garanti BBVA account. Despite my objections, no resolution has been reached. On the same day, similar transactions made through Yapı Kredi Bank were refunded by that bank. This clea...
I want to share my experience with Garanti BBVA. I have been a customer of this bank for several years and always adhered to payment deadlines for my loans. Last year, because I was two days late on my credit card loan payment, they restricted several features, such as cash withdrawals and money tra...
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