I withdrew ₺20,000 from a Garanti Bank ATM using my Garanti Bank account. Even though the ATM withdrawal limit is ₺20,000, a fee of ₺144.00 was charged. What is this deduction for? I’m using my own money. This makes no sense—I want my money refunded. If there was a policy change regarding withdrawal fees, I was never informed. I regularly use Garanti Bank ATMs and have never faced such a fee before. This unexpected charge feels like I’m being penalized for simply accessing my own funds. This is an unfair charge, and it has shaken my trust in your bank. I expect an explanation and request to be informed about the reason for this deduction.
Garanti Bank's transaction fee for a 20 euro SWIFT transfer is 545 ₺. What kind of business is this? What do you do, Garanti Bank? Is this transaction fee reasonable? I sent a payment of 705 ₺, and in return, the transaction fee deducted from my account was 545 ₺. Are you kidding me? What kind of lo...
On March 15, 2024, at 14:33, Garanti Bank took ₺0.90 from my card without my permission and labeled it as 'salary'. I didn't authorize this transaction, which is a completely new problem for me as a Garanti Bank customer. I need this issue resolved as soon as possible. 1. I'm not an employee, and ev...
Today, I withdrew ₺19,000 from my Garanti BBVA account, and you charged a ₺200 commission. This is unacceptable, especially since I am supposedly a salary customer. I have never experienced such a practice with other banks. I want my money back. When I contacted customer service, they said there was...
On June 13, 2025, I attempted to deposit money using the QR feature at a Garanti Bank ATM. First, I deposited around ₺10,000, then added a bit over ₺7,000 using the “add money” option, bringing my total balance to ₺17,800. I then selected “add money” again and deposited ₺11,200. The ATM screen froze...
Garanti Bank has made a management fee deduction under the name of 'Gehaş Pension System' without my consent. When I called the bank, they told me that since I didn’t exit the system within two months from the contract start date, I wouldn’t be able to withdraw my money for five years. They also sta...
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