On 09/04/2025, a total of ₺15,000 was charged to my Garanti Bank virtual card in three separate transactions of ₺5000 each, all without my knowledge. I did not create this virtual card—it was generated without my consent. I filed a dispute for these unauthorized charges, but Garanti Bank responded that “the transactions were completed with a 3D Secure password, so the objection was denied.” However, I never received any 3D password for these transactions. It’s clearly a suspicious activity. Banks are responsible for protecting customer information and preventing fraudulent transactions. How could someone else access my banking details? Doesn’t Garanti Bank have any protection program in place to prevent or compensate for such incidents? I have been a Garanti Bank customer since 2003, and if they checked my banking history, they would see I’ve never made purchases in the middle of the night around 2–3 AM. This incident deeply upset me. It seems there is no data or fund security at Garanti Bank. I became a victim of a suspicious transaction that I did not make or authorize. I will report Garanti Bank's failure regarding this credit card fraud to the legal authorities and file a criminal complaint. If necessary, I will pursue my rights through legal action.
I am a customer of Garanti Bank, and I recently found out that a virtual credit card, a supplementary card, and a primary card were issued in my name without my knowledge or consent. Unauthorised transactions amounting to ₺20,000 were carried out using these cards. I reached out to the bank right aw...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
Hello, Today, I received multiple notification messages from Garanti Bank. I immediately called the bank, suspecting that unauthorized transactions were happening. They advised me to close my card, which I did. However, when I asked if they could cancel the transactions, they said they didn't have t...
I became a victim due to a security vulnerability at Garanti Bank, and unfortunately, many others are in the same situation. Without my knowledge, someone accessed my mobile banking account, created two virtual cards, increased my credit limit, and made two separate transactions of ₺4,980 each at a ...
Although I canceled my account and online banking service with Garanti Bank through mobile banking, on November 10, 2025, at 19:20, I was informed that my account had not been fully deleted and that I needed to visit a branch to complete the process. I know that similar situations have also happened...
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